Shipping Policy

Shipping

Please note we only ship within the US lower 48 states. 

Small items (under 150 pounds) will be shipped by ground service or express service (if requested).

Larger items will be shipped by truck freight (LTL). Truck freight is tailgate only. You must have someone available to inspect and unload the freight item.

LTL – Very Important
If the condition of your package is questionable, at all, refuse the freight item and immediately contact our Customer Service Department

DO NOT SIGN for the item. The driver may indicate that you have to sign and take the item regardless of damage, but rest assure you do not. In fact, most manufacturers will hold you responsible for what they call "concealed" damage. Meaning, everything looks fine with the outer packaging, then you open your precious to find it damaged! Don't let it happen to you. Always thoroughly inspect the actual item then sign.

We do not ship C.O.D. orders to a P.O. Box, APO, or FPO.

All orders must have complete shipping address and phone number. We don't sell this information. But we might need it if there is a question or issue with your order. If we don't have a valid address and phone number your order will be delayed if an issue comes up.

Shipping Methods

Shipped your tent or after it has been received, no returns are allowed and no refunds will be given. This is due to the difficulty and cost of transporting our tents and the possibility of damage if returned. Our tents are still covered by our limited one-year warranty and we will stand behind our products if you have any trouble with them. You will have access to all replacement parts at cost anytime they are needed.

Shipping Claims

All shipments should be inspected at the time of delivery. Damaged packages should be refused immediately; no claims can be filed after 3 days of delivery.

If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.

If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.

After contacting the carrier, please call our Customer Service. We have no control over the shipper but we will do everything in our power to help facilitate the process. If an item gets damaged in transit. The quicker you take action (contact the shipper, take pictures, contact us) the quicker the claim will be resolved.

Returning Items Damaged

If you receive a damaged package, you should refuse delivery. If the item is left on your location, please contact customer service If you refuse delivery, the order will be returned to us. If you contact customer service, we will help you file a damage claim with the carrier.

Damage Claims:

In order to process your claim, prepare the following

  • Please be prepared to describe the damage and provide photographs
  • Keep the package and parts in the same condition as they arrived
  • The carrier may request a physical inspection of the package but this should be rare since you already know to inspect the item before you sign for it
  • The carrier will void your claim if you do not have the packaging (even if the packaging looks like garbage keep it!)
  • All carrier damage claims must be filed within 3 days of receiving the products, please our customer service