Return and Refund Policy
ROOF TOP TENT AND AWNING
You may cancel your Roof Top Tent order or your Awning order at any time before it has shipped and get a full refund, minus a $50 cancellation charge.
If you would like to cancel, please visit our “Contact Us” for us to proceed with a refund. Please note that it may take up to 10 days for the refund to appear in your bank account.
Please provide your order information in order to process your cancelation.
- Full Name
- Order #
- Reason for canceling the order
If your tent or awning have shipped after it has been received, no returns are allowed and no refunds will be given. This is due to the difficulty and cost of transporting our tents and the possibility of damage if returned. Our tents are still covered by our limited one-year warranty and we will stand behind our products if you have any issue. You will have access to all replacement parts at cost anytime they are needed.
If you require an address change after you have received a shipment confirmation email, you will be responsible for any reconsignment fees and/or holding fees that your freight incurs with an en route address change.
ACCESSORY
You may cancel your accessory order at any time before the item has shipped and receive a full refund.
Once your accessory has been shipped, refunds will be given up to 30 days after the shipping date. If 30 days have gone by since the shipping date, unfortunately we can't offer you a refund or exchange.
If you would like a refund or exchange, you will be responsible for all shipping costs: Shipping costs are non-refundable. If you receive a refund for a return, the cost of shipping to and from our warehouse will not be included in your refund. Please consider using a trackable shipping service: we cannot guarantee that we will receive your returned item. Please note exchanges can only occur within 30 days of delivery of an accessory.
To be eligible for a return, your item must be unused and in the same condition you received it.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved or rejected.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take up to 10 days for the refund to appear in your bank account.
Contact informationMON - FRI, 9 AM - 5 PM by Appt. Only
SUN, by Appt. Only
Telephone Number: 323-973-2086
Email: customerservice@byooverland.com